FAQ

Ordering/Delivery Inquiries

Is there a minimum order amount requirement? What are the payment methods and transaction options? How does the transaction and delivery process work?

For detailed inquiries, please contact our sales representative:

Phone: 02-2225-3322

Email: JNJ16173@GMAIL.COM

LINE: @DEH5166V WECHAT ID: SHANGTONGFOOD

Please refer to the transaction instructions at: /en/delivery/https://shangdaofood.com/qa/%E4%BA%A4%E6%98%93%E9%85%8D%E9%80%81%E8%AA%AA%E6%98%8E/

Can I directly come to the store to buy products?

Of course,most of products are available in the store. If you have a specific product demand, please call in advance.

How do I know what to buy?

You can provide us with the approximate daily sales volume and special requirements, select 10-15 flavors, and we will help you arrange a recommended product list. We can then proceed with a more detailed discussion.

What payment methods do you accept?

Cash on delivery, bank transfer.

Do you export the products to foreign countries or China?

Certainly, we also offer product export services. However, food import regulations vary in different countries. We recommend considering seeking assistance from local import companies familiar with the regulations.

When can I expect the delivery of my placed order?

You can refer to the product delivery schedule, and orders placed on time will be delivered according to the designated route.

Return and Exchange Process?

For detailed inquiries, please contact our sales representative:

Phone: 02-2225-3322

Email: JNJ16173@GMAIL.COM

LINE: @DEH5166V

WECHAT ID: SHANGTONGFOOD

General Inquiries

Transportation Method

MRT: Take the Yellow Line to Qiaohe Station and walk for 10 minutes to reach.

Bus: Take Orange 5/262 to Zhongyuan Village and walk for 1 minute to arrive.

Address: No. 55, Jian Liu Road, Zhonghe District, New Taipei City. Business

Hours: Monday to Saturday, 9:30 AM to 5:30 PM.

What kind of services do you provide?

Supply of raw materials for pearl milk tea/bubble tea and handcrafted beverages, as well as beverage shop entrepreneurship training courses.

Which regions, both domestically and internationally, have distributors?

For details, please refer to our global business locations at: https://shangdaofood.com/our-story/places/

Product Inquiries

How should I choose samples?

Feel free to call for consultation on sample configuration:

Customized raw material services:

Tea leaves/pearls/fruit juice syrups/beverage flavor powders.

Contact Information:

Phone: 02-2225-3322

Email: JNJ16173@GMAIL.COM

LINE: @DEH5166V

WECHAT ID: SHANGTONGFOOD

Should I use syrup or powder for beverage preparation?

The choice between using fruit powder or fruit juice for blending will depend on the desired texture, which can vary based on customer preferences and business considerations. For further information, please feel free to contact us at:

Phone: 02-2225-3322

Email: JNJ16173@GMAIL.COM

LINE: @DEH5166V

WECHAT ID: SHANGTONGFOOD

How should pearls be cooked?

Three key tips:

1.Cook until fully done and thoroughly steamed.

2.Cook for 35 minutes, then let sit for another 35 minutes.

3.Use a ratio of 1 part pearls to 10 parts water.

For more information, please feel free to contact us, and our professional instructors will provide further guidance: Phone: 02-2225-3322

Differences in shelf life of pearls between domestic and international settings?

The shelf life of pearls is 3 months domestically and 6 months internationally.

If I have opened a packet of pearls and haven't cooked all of them at once, how should I handle them?

You can properly package the pearls and store them at room temperature, avoiding refrigeration.

What should I do if the flavor I want to purchase is not available?

We offer customized raw material services: tea leaves, pearls, fruit juice syrups, and beverage flavor powders.

Feel free to contact us for inquiries.

Contact Information:

Phone: 02-2225-3322

Email: JNJ16173@GMAIL.COM

LINE: @DEH5166V

WECHAT ID: SHANGTONGFOOD

Course Inquiries

If you don't know how to mix beverages, what should you do?

Shangdao offers instructional courses, and you are welcome to participate.

Contact Information:

Phone: 02-2225-3322

Email: JNJ16173@GMAIL.COM

LINE: @DEH5166V

WECHAT ID: SHANGTONGFOOD

How can I sign up for the training courses?

Contact Information:

Phone: 02-2225-3322

Email: JNJ16173@GMAIL.COM

LINE: @DEH5166V

WECHAT ID: SHANGTONGFOOD

Can you send someone to my country for training since I can't come to Taiwan?

Currently, we do not offer overseas on-site training services. However, we can provide online video tutorials, which are not limited by location.

Feel free to fill out the contact form to get in touch with us: https://shangdaofood.com/contact/https://shangdaofood.com/contact/

Contact Information:

Phone: 02-2225-3322

Email: JNJ16173@GMAIL.COM

LINE: @DEH5166V

WECHAT ID: SHANGTONGFOOD

Can you provide store design services?

We offer CIS store design services. Please feel free to contact us.

Contact Information:

Phone: 02-2225-3322

Email: JNJ16173@GMAIL.COM

LINE: @DEH5166V

WECHAT ID: SHANGTONGFOOD

Is there any post-course internship available?

Yes! We provide internship opportunities at the Yilan Pearl Milk Tea Museum’s handcrafted beverage shop. This allows you to put into practice the skills learned during the course and gain hands-on experience in a real shop environment.

This internship opportunity is invaluable as it provides you with a deeper understanding of how the handcrafted beverage business operates. You will learn how to apply your acquired knowledge in a real-world setting. Through on-site training, you’ll have the chance to collaborate with industry professionals, learning from their experiences and techniques, ultimately better preparing yourself for a successful career in the future.

Other Inquiries

Do you provide business plans for opening a tea beverage shop?

We offer business planning services tailored to your budget requirements. Please feel free to contact us by phone for inquiries.

Is there a minimum order quantity required?

Except for customized products, most items do not have a minimum order quantity, and small quantities can also be purchased directly at the store.

Is there a place where we can schedule a face-to-face meeting?

Welcome to schedule a visit to Shang Dao !
No.55， Jian 6th Rd.， Zhonghe Dist.， New Taipei City 235， Taiwan (R.O.C.)

Approximately how much budget is needed to open a bubble tea shop?

The budget may vary due to differences in decoration and equipment.

Estimated costs:

Basic Version: 500,000 NTD

Economy Version: 800,000 NTD

Deluxe Version: 1,200,000 NTD

For detailed inquiries, please contact our sales representative: Phone: 02-2225-3322 Email: JNJ16173@GMAIL.COM LINE: @DEH5166V WECHAT ID: SHANGTONGFOOD

Do you have any recommended menu?

Feel free to contact us for the seasonal menu and to discuss further.

Packaging Materials/Machinery Inquiries

Is there a service for printing designs on cup seals?

We offer customized services where you can provide your logo or specific design requirements. We will assess your request and provide relevant quotations. We understand that each customer’s needs are unique, and we are committed to delivering high-quality customized products to meet your expectations. If you have any specific questions or need further information, please feel free to inquire. Contact Information:

Phone: 02-2225-3322

Email: JNJ16173@GMAIL.COM

LINE: @DEH5166V

WECHAT ID: SHANGTONGFOOD

What should I do if I'm looking for a mechanical product that is not listed in the catalog?

We have established channels that can assist you in sourcing and inquiring about machinery products not listed in the catalog.

If you cannot find the required machinery in our product catalog, please feel free to contact us at any time. Our professional team will be dedicated to helping you find products that meet your needs and providing competitive quotations.